Experienced IT Help Desk / PC Support Technician

Updated 09/16/2019

Samuel “Dennis” Hicks

Dear Hiring Manager:

Please accept the attached resume in consideration for compatible open IT positions in the Charleston area. I am confident that my computer, organizational and communication skills would be of great benefit to your company.

I have over 25 years of experience in the Information Technology field, possessing a wide range of abilities from technical and software-specific to customer service, including 6+ years of IT Help Desk experience.

I have excelled in a number of environments where the capture and analysis of data flow is essential to daily production, and my award-winning attention to detail has been highly valued. I have experience in network environments such as Windows Server, SQL Server and Novell Netware. I have worked steadily with various Microsoft applications, including Windows XP/7/8/10, MS Office and a variety of supplementary applications, both externally and internally developed. I am also versed in database development and programming, utilizing languages such as SQL, Access and Paradox.

I am an A+ Certified Computer Technician, having gained the ability to build and troubleshoot various desktop and laptop computer setups.

My communication skills are excellent, and I am able to speak effectively through all levels of organizations. My liaison support has been recognized through performance reviews and an award from a third-party System Vendor organization.

I am a well-organized, enthusiastic, quick-learning individual, and function well both individually and as a team member. Please feel free to contact me anytime at 843-514-6521. Thank you in advance for your time and consideration.


Dennis Hicks