Experienced IT Director focused on IT Service Delivery and Infrastructure/DevOps Support

Updated 03/16/2019

As an innovative IT Director with more than 18 years of combined experience in the telecommunications, e-commerce, and financial services industries, I have led and planned solutions for global IT infrastructure support, software product deployments, IT Service Delivery, enterprise solutions, storage, and custom reporting.

I offer extensive experience leading large technical teams located on-site and offshore. Focused on delivering high quality technology solutions on-time and on-budget.

Having successfully managed multiple large scale technology projects, e-Commerce solutions, IT Service Delivery solutions, and led top performing teams servicing users globally, my expertise is extensive and highly unique.

Examples of key achievements include:

• Led teams of 80+ IT professionals both on-shore and off-shore, for 24×7 operations and application support for nearly 100 business applications, source control, infrastructure support, capacity planning, IT service delivery, DB support, and disaster recovery.
• Successfully built an agile technology team of 20 architects from scratch to help support application solutions to over 400 e-Commerce clients. Solutions ranged from IT Service Delivery, to Business Intelligence and custom Analytics reporting
• Successfully built automated solutions for software application deployments and IT Service Delivery processes (automated remediation).
• Created web based and automated reporting solutions for BI, capacity planning, and CMDB to support nearly 400 e-commerce clients.

For a more detailed presentation of my skills and background, please review my resume and feel free to contact me at your earliest convenience. Thank you in advance for your consideration and I look forward to your call.

Kelly Owsley